Terms of Purchase for Stusuy

Last Updated: 2025.09.11

These Terms of Purchase (“Terms”) govern your purchase of products from Stusuy (“we,” “us,” or “our”) through our website (www.stusuy.com, “the Site”). By placing an order on the Site, you agree to be bound by these Terms, as well as our Privacy Policy and any other policies referenced herein. Please read these Terms carefully before making a purchase.

1. Order Placement & Confirmation

1.1 How to Place an Order

To place an order, you must:

  • Create an account (optional, but recommended for tracking orders) or checkout as a guest.
  • Select products, confirm sizes/colors, and add items to your cart.
  • Provide accurate shipping, billing, and contact information (e.g., email address, phone number) to ensure order processing and delivery.
  • Review your order summary (including product details, quantities, and total cost) and submit payment.

1.2 Order Confirmation

Upon submitting your order, you will receive an order confirmation email at the address you provided (sent from [email protected]). This email includes your order number, product details, and estimated shipping timeline. Please note: an order confirmation does not guarantee fulfillment—we reserve the right to cancel orders if:

  • Products are out of stock or discontinued.
  • Payment is declined or suspected of fraud.
  • We identify errors in product pricing, descriptions, or availability.
  • Shipping addresses are incomplete, invalid, or inaccessible.

If your order is canceled, we will notify you via email and issue a full refund (if payment was already processed) within the timeframe outlined in Section 4.

2. Shipping & Delivery

2.1 Shipping Timeline

  • Processing Time: Orders are processed and shipped within 1–3 business days of payment confirmation (excluding weekends, holidays, and peak seasons, which may cause minor delays).
  • Delivery Time: After shipping, standard delivery takes 6–12 business days to reach most destinations worldwide. Delivery times are estimates and may vary due to customs procedures, local postal services, or unforeseen events (e.g., weather, logistics disruptions).

2.2 Shipping Costs & Coverage

  • Global Free Shipping: Stusuy offers free standard shipping on all orders worldwide—no minimum purchase required.
  • Shipping Carriers: We partner with trusted logistics providers (e.g., FedEx, UPS, DHL, or local postal services) to deliver orders. The specific carrier will be confirmed in your shipping confirmation email, which includes a tracking link to monitor your package’s status.

2.3 Shipping Addresses

  • You are responsible for providing a complete, accurate shipping address (including apartment numbers, zip codes, and contact phone numbers). We are not liable for delayed, lost, or returned packages due to incorrect address information.
  • If a package is returned to us because of an invalid address or failed delivery attempts, we will contact you to confirm a corrected address. Reshipping may be subject to additional processing time (but no extra shipping cost). If we do not receive a response within 10 business days, we will cancel the order and issue a refund (minus any non-refundable customs fees, if applicable).

3. Returns & Exchanges

3.1 Eligibility for Returns

You may return products for a full refund (excluding original shipping costs, if applicable—though Stusuy offers free shipping, returns may require you to cover return shipping fees unless the product is defective or incorrect) within 60 days of delivery, provided:

  • Products are unused, unwashed, and in their original condition (with all tags, packaging, and accessories intact).
  • Products are not final sale (final sale items are clearly marked on the product page, e.g., clearance, customized, or personalized items).
  • You have a valid order number and proof of delivery.

3.2 How to Initiate a Return

To start a return:

  1. Email our customer support team at [email protected] with your order number, product name/sku, and reason for return.
  2. We will review your request and send a Return Merchandise Authorization (RMA) number and return shipping instructions within 2–3 business days.
  3. Package the product securely (preferably in the original packaging) and include the RMA number on the outside of the package.
  4. Ship the product to the address provided in the RMA email. We recommend using a trackable shipping service, as we are not responsible for lost or damaged return packages.

3.3 Exchanges

Currently, Stusuy does not offer direct exchanges. If you wish to swap a product (e.g., for a different size or color), please initiate a return for the original item (per Section 3.2) and place a new order for the desired product separately. This ensures faster processing, as exchange timelines may be delayed by stock availability.

4. Refunds

4.1 Refund Eligibility & Timeline

  • Refund Approval: Once we receive and inspect your returned package (typically within 3–5 business days of delivery to our warehouse), we will notify you via email whether your refund is approved.
  • Refund Processing Time: Approved refunds are issued within 5–10 business days of confirmation. The refund will be credited to your original payment method (e.g., credit card, PayPal). Please note: banks or payment providers may take additional time (2–5 business days) to process the refund and reflect it in your account.
  • Refund Currency: All refunds are issued in USD (United States Dollars), matching the currency used for your original purchase. Currency conversion rates (if applicable) will be determined by your bank or payment provider at the time of the refund.

4.2 Non-Refundable Items/Cases

Refunds will not be issued for:

  • Final sale items (marked as “Final Sale” on the product page).
  • Products that are used, washed, damaged, or missing tags/packaging.
  • Return packages received after the 60-day return window.
  • Customized or personalized products (unless defective or incorrect due to our error).
  • Shipping costs for return packages (unless the return is due to a defective, incorrect, or damaged product sent by Stusuy).

5. Pricing & Payment

5.1 Currency & Pricing

  • All product prices on the Site are displayed and charged in USD (United States Dollars).
  • We reserve the right to update product prices at any time without prior notice. However, the price charged for your order will be the price displayed at the time you place the order (unless there is a pricing error, in which case we may cancel the order as outlined in Section 1.2).

5.2 Payment Methods

We accept the following secure payment methods:

  • Credit/debit cards (Visa, Mastercard, American Express, Discover).
  • Digital wallets (PayPal, Apple Pay, Google Pay).
  • All payments are processed through third-party payment processors (e.g., Stripe, PayPal) that use SSL encryption to protect your payment information. Stusuy does not store full credit card details or sensitive payment data (see our Privacy Policy for more information on data security).

5.3 Taxes & Duties

  • Import Taxes & Duties: For international orders, customs authorities may impose import taxes, duties, or fees. These charges are the responsibility of the customer (not Stusuy) and vary by country. We recommend checking with your local customs office to understand potential costs before placing an order.
  • Taxes in the U.S.: For orders shipped to U.S. addresses, applicable sales tax will be calculated and added to your order total based on your shipping address and local tax laws.

6. Product Information & Accuracy

  • We strive to provide accurate product descriptions, images, sizing guides, and colors on the Site. However, minor discrepancies may occur (e.g., color variations due to device screen settings, slight differences in measurements).
  • Sizing guides are provided as a reference—we recommend reviewing the size chart for each product before purchasing. If you have questions about sizing, contact our customer support team at [email protected] for assistance.
  • We reserve the right to update product information (e.g., descriptions, images, availability) at any time without prior notice.

7. Limitation of Liability

  • Stusuy shall not be liable for any indirect, incidental, special, or consequential damages (e.g., lost profits, delayed use, or inconvenience) arising from your purchase, use, or inability to use our products, or from delays in shipping/delivery (except as required by law).
  • Our total liability for any claim related to your order shall not exceed the total amount you paid for the affected products.

8. Changes to These Terms

We may update these Terms of Purchase periodically to reflect changes in our business practices, legal requirements, or shipping/payment policies. When we make updates, we will revise the “Last Updated” date at the top of this page and post the new Terms on the Site. We may also notify you of significant changes via email (if you have an account) or a pop-up on the Site. Your continued use of the Site or placement of orders after the update date constitutes acceptance of the revised Terms.

9. Contact Us

If you have questions, concerns, or requests related to these Terms of Purchase (e.g., order status, returns, refunds), please contact our customer support team:

We will respond to your inquiry within 2–3 business days and work to resolve any issues to your satisfaction.