Shipping Policy for Stusuy

Last Updated: 2025.09.11

At Stusuy (“we,” “us,” or “our”), we are committed to providing fast, reliable, and transparent shipping services for all orders placed through our website (www.stusuy.com, “the Site”). This Shipping Policy outlines our shipping timelines, coverage, costs, and related guidelines to help you understand how your orders are processed and delivered. By placing an order with Stusuy, you agree to the terms of this policy, as well as our Terms of Purchase and Privacy Policy.

1. Order Processing Time

Before your order is shipped, we first process and prepare it for delivery. Here’s what you need to know about processing timelines:

  • Standard Processing: Most orders are processed within 1–3 business days of payment confirmation. “Business days” refer to Monday through Friday, excluding weekends, major holidays (e.g., Christmas, Thanksgiving, New Year’s Day), and peak seasons (e.g., Black Friday, Cyber Monday). During peak periods, processing may take an extra 1–2 business days due to higher order volume—we will notify you via email if significant delays occur.
  • Order Verification: To ensure security and accuracy, we may verify your order details (e.g., shipping address, payment information) before processing. If additional information is needed (e.g., a corrected address, proof of payment), we will contact you via email (sent to the address provided at checkout) and pause processing until we receive a response. Failure to respond within 5 business days may result in order cancellation.
  • Out-of-Stock Items: If an item in your order is unexpectedly out of stock after purchase, we will notify you within 2 business days. You may choose to:
  • Wait for the item to be restocked (we will provide an estimated restock date),
  • Replace the item with a similar product of equal or lower value (we will adjust the total cost if applicable), or
  • Cancel the out-of-stock item and receive a full refund for it (processed within 5–10 business days, per our Refund Policy).

2. Delivery Timeframes

Once your order is processed and shipped, delivery times are consistent across most destinations worldwide. Here’s our standard delivery timeline:

  • Standard Delivery: After shipping, orders typically arrive within 6–12 business days. This timeline applies to all locations, both domestic (U.S.) and international—no additional distinction is made for domestic vs. international delivery.
  • Factors Affecting Delivery: While we strive to meet these estimates, delivery times may vary due to circumstances beyond our control, including:
  • Customs clearance delays (for international orders): Customs processes vary by country and may add 1–3 business days to delivery. You are responsible for complying with local customs regulations (see Section 4 for details on customs fees).
  • Local postal or carrier disruptions: Events like weather conditions (e.g., hurricanes, snowstorms), labor strikes, or logistical issues may delay delivery.
  • Incomplete or incorrect shipping addresses: If your address is missing details (e.g., apartment number, zip code) or contains errors, carriers may return or hold your package—we are not liable for delays caused by incorrect address information.
  • Delivery Confirmation: Once your package is delivered, the shipping carrier will provide a delivery confirmation (e.g., a signature, a photo of the package at your address, or a note left at your door). You can track this status via the tracking link sent to your email (see Section 3 for tracking details).

3. Shipping Costs & Coverage

We believe shipping should be accessible for all customers, which is why we offer global free shipping on every order:

  • Global Free Standard Shipping: Stusuy provides 100% free standard shipping for all orders, regardless of purchase value, destination, or order size. There is no minimum spend required to qualify for free shipping—even single-item orders ship for free.
  • No Hidden Fees: We do not charge additional shipping fees, handling fees, or surcharges for remote locations. The total cost displayed at checkout (excluding applicable taxes or customs fees) is the final amount you pay.
  • Shipping Carriers: We partner with trusted logistics providers to ensure reliable delivery, including but not limited to FedEx, UPS, DHL, USPS (for U.S. orders), and local postal services (for international orders). The specific carrier is selected based on your destination and package size, and we will confirm it in your shipping confirmation email.

4. Shipping Address Guidelines

To ensure your order is delivered correctly and on time, please follow these address guidelines:

  • Accuracy: Provide a complete, error-free shipping address that includes:
  • Full recipient name (no nicknames or abbreviations),
  • Street address (including apartment, suite, or unit number, if applicable),
  • City, state/province, postal/zip code,
  • Country,
  • Valid phone number (for carriers to contact you if delivery issues arise).
  • PO Boxes & Military Addresses: We ship to most PO boxes (via local postal services) and military addresses (e.g., APO/FPO addresses). Delivery to these locations may take an extra 1–2 business days due to carrier restrictions.
  • Address Changes: If you need to update your shipping address after placing an order, contact us immediately at [email protected] with your order number and corrected address. We can only modify addresses if your order has not yet been shipped—once it’s in transit, we cannot change the delivery location (you will need to coordinate with the shipping carrier directly using your tracking number).
  • Undeliverable Packages: If a package is marked “undeliverable” by the carrier (e.g., incorrect address, recipient unavailable, refused delivery), it will be returned to our warehouse. We will notify you within 3 business days of receiving the returned package. You may choose to:
  • Have the package reshipped to a corrected address (free of charge), or
  • Cancel the order and receive a full refund (processed within 5–10 business days).

If we do not receive a response from you within 10 business days, we will automatically issue a full refund.

5. Order Tracking

We provide real-time tracking for all orders so you can monitor their journey to your door:

  • Tracking Link: Once your order is shipped, we will send a shipping confirmation email to the address provided at checkout. This email includes a unique tracking number and a link to the carrier’s website, where you can view updates (e.g., “in transit,” “out for delivery,” “delivered”).
  • Tracking Updates: Carrier tracking systems may take 24–48 hours to reflect the latest status after shipping—please allow this time for updates to appear. If tracking shows no activity after 48 hours, contact us at [email protected] with your order number and tracking number, and we will investigate with the carrier.
  • Lost or Stuck Packages: If your package is stuck in transit (no updates for 5+ business days) or marked “lost” by the carrier, contact us immediately. We will work with the carrier to locate the package. If the package cannot be found within 7 business days, we will either:
  • Reship your order at no extra cost, or
  • Issue a full refund (per our Refund Policy).

6. International Shipping Notes

For orders delivered outside the United States, please be aware of the following:

  • Customs Fees & Duties: International orders may be subject to import taxes, duties, or fees imposed by your country’s customs authority. These charges are not included in your order total and are the sole responsibility of the customer. We recommend checking with your local customs office before placing an order to understand potential costs, as fees vary by country and product type.
  • Customs Documentation: We provide all necessary customs documentation (e.g., commercial invoice) with international orders to facilitate clearance. The documentation will include the product description, quantity, and declared value (based on your order total in USD).
  • Restricted Items: Some countries have restrictions on importing certain clothing items (e.g., materials like fur, specific designs). It is your responsibility to ensure the products you order comply with your country’s import laws—we are not liable for orders seized or rejected by customs due to non-compliance.

7. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our logistics partners, shipping timelines, or legal requirements. When we make updates:

  • We will revise the “Last Updated” date at the top of this page.
  • We will post the revised policy on the Site (accessible via the footer link “Shipping Policy”).
  • For significant changes (e.g., adjustments to delivery timeframes or shipping costs), we may notify you via email (if you have an account) or a pop-up notification on the Site.

Your continued use of the Site or placement of orders after the update date constitutes acceptance of the revised policy.

8. Contact Us

If you have questions about your order’s shipping status, need help with an address change, or have other shipping-related inquiries, please contact our customer support team:

  • Email: [email protected] (include your order number in the subject line for faster assistance)
  • Website: www.stusuy.com (use the “Contact Us” form to submit a request)

We respond to shipping inquiries within 2–3 business days and will work to resolve any issues (e.g., delays, lost packages) promptly.